As with any business, customer satisfaction is very important to us. That’s why we’re happy to announce our recent Net Promoter Score (NPS) of 51. Once again, this places us in the excellent range for customer satisfaction and loyalty. Our score was calculated based on annual client satisfaction surveys.
For over 20 years, NPS has been a popular metric to indicate brand loyalty. It’s used to determine how likely customers would be to recommend your services. In the health care industry, a baseline score is around a 38.
Here at Meritain Health®, delivering consultative and caring service is at the heart of everything we do. And we’re committed to providing an unsurpassed customer experience, each and every time. We’re very proud our recent NPS score reflects this promise to our customers and members.
