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spb results iconbox2

November 17, 2020 Sue Riordan

1.6 million members nationwide

We’re the second largest TPA in the nation*.

* Ranked by Business Insurance, May 2022.

Proud subsidiary of Aetna and CVS Health

We’re proud to be part of the Aetna and CVS Health family.

Net Promoter Score (NPS) of 51

Placing us in the excellent range for customer satisfaction and loyalty.

91% average retention rate

Calculated over a three-year span.