Recent weather events are affecting many parts of the country. From wildfires to severe winter weather, our thoughts are with everyone who’s been impacted. Programs we offer, such Resources for Living® (RFL), are stepping in to help. See what’s available, including liberalized services, for members, families and businesses in the path of California wildfires and Winter Storm Blair.
RFL phone lines are open
RFL is offering support and resources to individuals and organizations who need assistance. People requiring support can access RFL services whether or not they have it as a regular part of their benefits.
Here’s how to get in touch:
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- Individuals and organizations who don’t have RFL should contact 833.327.AETNA (1.833.327.2386).
- Members and plan sponsors who do have RFL should use the designated phone number available in their program materials.
Liberalized services include:
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- In-the-moment phone support to help callers cope with the emotional impact of the event.
- Resource research and referral to guide callers to local services to meet their needs.
- Informational brochures about dealing with a crisis (use the Coping with different types of crises drop-down).
- Crisis support website including support services in the local area (click the link to Current national events for the most current listing of resources, if available). Note: This site is available to the public and intended for those who do not have RFL for EAP services. Plan sponsors and members should use their RFL website to get full access to the online resources and tools.
- Management consultation to help organizations respond to the needs of their employees, even if they’re not RFL customers.
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- Employers may contact the specialized support line at 866.579.4684.
- On-site services are available on a fee-for-service basis for companies to help their employees recover from the impact of these events on the workplace.
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For our Meritain Health® members, here’s more information that may be useful.
How to fill prescriptions
If you need to replace your medication or request a refill, simply call the customer service number of your pharmacy plan to speak with a representative. The phone number of your pharmacy plan is listed on your member ID card.
What to do if you’ve lost your member ID card
In times of crisis, taking care of yourself and your family’s safety is your number one concern. If you’ve left home without your health plan member ID card, that’s okay. You can call 1.800.925.2272 to speak with a Meritain Health Customer Service representative. They’ll guide you through what to do if your card is lost or you left it behind.
We’re here to help
For questions about other available resources in this time of need, contact your Meritain Health representative.
